Questions to Ask Your Window Replacement Contractor

Window & Door Replacement

Questions to Ask Your Window Replacement Contractor

Are you ready to meet with a contractor about a replacement window project?  If yes, today’s post is important.  We will discuss the questions to ask your window replacement contractor before you commit to hire them.

After the initial phone conversation the contractor will organize a consultative interview with you. During the meeting, ask the contractor questions that are indicative of how the handle projects.

Questions to Ask Your Window Replacement Contractor

Basic Compulsory Questions

  1. Do they charge a fee for requesting an estimate?
  2. How long have you been in the window replacement business?
  3. Do you have your own crew or do you depend on hiring 3rd-party installers?  If yes, will you have a company representative on site during the window installation process?
  4. Do you recommend a specific window brands?  If yes, why do you prefer them? Will you install another brand if I choose not to go with your recommendation?

Questions on Bidding

The second batch of questions will relate to the bidding process. Ask them:

  • to clarify their payment terms
  • if they offer painting services as part of the installation
  • what the duration of the project will be from ordering of material to installation
  • how they finish the interior of the windows after installing them
  • what type of warranty (if any) that the company offers on installation

It also helps to ask about recent projects and testimonials from previous clients.

Schedule An Appointment If Happy

If you are happy with their answers schedule an appointment for a home visit. During the scheduled visit, the contractor will assess your project and gives you an estimate. However, if their answers are not satisfactory, thank them for their efforts and continue searching for contractor that meets your expectations.

Gauging The Window Replacement Contractors Professionalism

When asking questions, don’t be worried about sounding distrustful or offensive. Reputable companies expect such questions and are eager to answer them. An experienced firm will answer all your questions professionally. Also keep in mind that most reputable contractors strive to get our business but they also want to be your best choice.

If the company answers your questions correctly and gives a bid that meets your expectation hire the contractor and move forward with the project.   If you have any concerns you can take a few steps to ensuring they are a reputable company.  First, consult your state licensing agency and verify they are licensed.  Second, you can check with the Better Business Bureau to ensure that the company’s file indicates a good rating; and third, you can contact the references that the contractor provides to verify the client was happy with the company.

It is a good business practice to ask the potential window replacement company, handyman or contractor questions before hiring them. Are they bonded and licensed? Are they experienced to handle a project of your magnitude? Did they serve in other companies before starting theirs? Asking questions enables you to gauge the ability of the company to handle your project successfully.

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(2) comments

Bobby Saint March 6, 2018

You made a good point when you said to ask the windows replacement contractor some basic compulsory questions prior to hiring their services. One of the questions you may want to ask is how long they have been in the business. This is important because you want to gauge their overall skill and expertise. Hence, it’s best to look for one that has been around for a long time already since it would mean that they must have already serviced a lot of satisfied clients. If I were to look for a windows replacement contractor, I would definitely take this into account. Thanks.

Ellen H. January 5, 2019

I like that you said that you must consider checking if a window replacement contractor charges their clients for requesting an estimate. My husband and I are interested in having window inserts installed for us. We want to make sure that we won’t end up broke after getting quotes because the budget that we have is just enough to pay for a window insert contractor. We will consider all your tips.

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